Group Details

We are so excited to welcome you all to our wedding weekend at the Hyatt Ziva Cancun in Cancun, Mexico.

We have set up a group reservation service with Complete Getaways to make this experience as easy as possible.

We have arranged special events for our wedding weekend and in order to participate in these events, you must book hotel accommodations through our travel agent. If you make your own hotel arrangements, you will incur additional fees in order to participate in our events at the resort. Please note, a three (3) night minimum stay is required, but you are welcome to extend your vacation using our special group rates.

If you have any questions at all, please contact Complete Getaways and their contact information can be found below.

As per resort policy, all wedding guests MUST book their rooms through this website. Any guest who books their room through a third party website, including but not limited to, the actual resort website, Expedia, Kayak, Costco Travel, etc. will be considered to be booked OUTSIDE of the wedding room block and will NOT be able to access the wedding events without additional fees being imposed.

Please contact us for any questions.

Deposit: $150 per person
Deposit Payment Date: 12/15/2024
Final Payment Date: 2/6/2025

Any booking made after 12/15/2024 will be due in full.

For guaranteed accommodations, and in accordance with the resort booking policies, the Final Booking Date for this wedding is 12/15/2024. All guests are encouraged to book well in advance of this date.

All payments made including the deposit are NON-REFUNDABLE unless you purchase the travel insurance option at the time of deposit. More info on the insurance is listed below under the insurance section.

Resort Booking Policy Limitations

• The resort will not allow any room changes once the group is within 30 days of travel. This includes the addition of nights, name changes etc.
• The resort will not allow a reduction of nights after the final payment has been made.

Please check with your local Consular’s Office for VISA stipulations and entrance requirements.

Guests can work with Complete Getaways to obtain airfare pricing and book airfare directly with the agency or can book airfare on their own.

Only the hotel booking is required to be made through Complete Getaways, to avoid additional fees.

If you are booking your own airfare, please fly into Cancun International Airport (CUN).

Roundtrip Airport transfers from Cancun International Airport (CUN) are $$35 per person.

Roundtrip airport transfers will be automatically added and reflected for every guest in their confirmation and invoice. All airport transfers are non-refundable after final payment.

You will be sent an email 90 days prior to arrival to submit your flight info using the form in that email. Please have your flights booked by that time.

Arrival airport transfers are specifically from the airport to the wedding resort listed above. Departure transfers are from the wedding resort listed above to the airport. If you are staying somewhere else prior to the wedding or or after the wedding at another resort then please let our team know (AT THE TIME OF BOOKING) so we can provide you a custom option.

Baggage Allowance – The transfer vehicle allows for one suitcase and one carry-on per passenger. If you will have more luggage than the allowed amount, please let us know immediately by emailing us at info@completegetaways.com so we can make arrangements for you.

PLEASE NOTE: Due to the current traffic conditions with the construction of additional roads near the airport, your departure transfer pickup time could be up to 5 hours prior to your flight’s departure time.

The information below specifies room category and price per night based on occupancy. Flights are NOT included. Rates will vary according to room occupancy, so please check with our travel agent based on your specific needs.
Rates listed below INCLUDE:
1. All inclusive accommodations at Hyatt Ziva Cancun, including meals, drinks and activities as defined by the resort. Additionally, special food will be catered for all wedding events
2. All taxes, fees and tips, bellman and housekeeping fees.
3. Waived Private Event Fees.

This resort is a very child friendly resort with facilities in place to cater to your children’s needs. The resort houses a fully functional daycare service and personal childcare is also available if needed (please inquire for details). Let us make it as memorable an occasion for both adults and the kids.

PLEASE NOTE: Travel insurance is only available to guests who have a valid US or Canadian mailing address where they reside. However, residents of the Quebec province are not eligible. If you live in the province of Quebec or in a country outside the US or Canada, you would need to purchase travel insurance from a local insurance provider.

Insurance can only be purchased at the time of deposit.

Our Insurance options also includes in-destination COVID-19 Medical insurance.

We always recommend getting travel insurance which can be of great help in case of any issues that may arise. Insurance is optional and additional. Insurance must be purchased at the time of deposit. Insurance can safeguard you against the unknown and provide financial refunds on your travel investment depending on the circumstance.

Insurance rates will vary based on residency, age, and total package price.

The amount of refund is based on the reason you provide to the insurance company at the time you file your claim. The cost of the insurance is non-refundable once purchased.

Click here to see a sample of what is covered. Please note that coverage varies based on residency.

Please contact our team to inquire about insurance pricing for your package.

CFAR – Cancel for Any Reason

See the coverage offered for residents of 45 out of 50 states (excluding PA, NY, MT, MO & WA)

See the coverage offered for residents of PA, MT, MO, and WA

See the coverage offered for residents of NY

See the coverage for Canada – CFAR not included

The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax, which is the payment for the environmental sanitation right, applicable to all visitors per room per night. Tax of 26 Mexican pesos, (approx. 1.40 USD) per room, per night. This tax will have to be paid directly at the Destination.

For example: A room that stays 3 nights will be charged a total of $4.20 by the resort for this environmental tax.

We would like to inform you that as of April 1, 2021, the state of Quintana Roo will be requiring all foreign tourists to pay a tax of $271 Mexican pesos (around $16 USD). The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Visitors will have the option to access http://visitax.gob.mx/, where they will complete a brief questionnaire and make the payment.

The VISITAX form will request the following information:
• Number of people traveling
• Name, age, and passport number of each individual
• Departure date

Every tourist departing the state of Quintana Roo must show their proof of payment at the airport prior to boarding.

Alayna and Dennis’s Wedding

For guaranteed accommodations, and in accordance with the resort booking policies, the Final Booking Date for this wedding is 12/15/2024. All guests are encouraged to book well in advance of this date.

When filling out your reservation form please enter the booking number 57665 in the questions & comments section of the reservation form.

For travel related inquiries:
Please contact Complete Getaways by one of the following methods.

Click here to email us for the fastest response!!!
– OR –
Use the online contact form for this group
– OR –
Call us at 877-530-5560

Reference: Alayna and Dennis’s Wedding

Office Hours are Monday-Friday 10am-7pm EST. Please leave a message on our voicemail or send us an email if you do not get through as we may be on the phones with other clients. Thank you!

Please allow 72 business hours for a member of our staff to return your phone call or email. Thank you.