COVID-19 and Your Travel Plans: How a Travel Agent Can Help

The wing of an airplane.

With the spread of COVID-19 (coronavirus), we have all been impacted in some way throughout the world. Schools have closed, and we are now urged to practice social distancing. And many of us are trying our best to deal with this new normal. Travel has become complicated and, in some cases, impossible. And that’s why in such difficult times having a travel agent can help make things just a little bit easier for you.

How Travel Agents Can Help during the Coronavirus Pandemic


Here at Complete Getaways, we are still operating under normal business hours in order to serve as many people as we can who need help with their travel plans. But unlike the larger online booking websites and companies that you might know, a travel agent becomes your only point of contact from the moment you book your trip to the moment you come back home. In especially tough times like this, it helps to have someone assist who knows you and your travel plans already.

Travel agents also have relationships with resort and other travel partners so we have contact information

Less wait time

If you were to try to contact an online travel agency, airline, or cruise line, it would be especially more difficult now. Many are reporting wait times of 3-4 hours. And this does not include the fact that many get disconnected while on hold. With a travel agent on your side, you can avoid having to go through this entirely.

A personal touch

Unlike a large online booking company, a travel agent is there for you not just when you call but before you even need to. We like to check on clients before and after they arrive home. And during a pandemic like the current one, we check on our clients even more so to make sure they have what they need to get home and be safe.

Being a helpful resource during a crisis

As travel agents, we are trained to be ready to give our clients options and assist them just in case the unexpected happens (such as a flight cancellation due to weather.) Many agents have had to navigate their clients through natural disasters, terror threats such as 9-11 and more. During a pandemic like the spread of COVID-19, we are ready to assist.

We’re here ready to give you options

Because we live and breath all things travel, we are ready to provide options should you have a trip coming up that you’ll need to cancel. No need to chase anyone down to cancel your vacation for a refund or travel voucher.

We are here to protect your best interests

When clients book through us or any good agent, they learn about how to protect their investment in their trip by purchasing travel insurance. But just as importantly, we share how there are different kinds of travel insurance and we’ll always be up front about what each one covers and does not cover.

We hope that everyone stays safe. Remember, we are all in this together and we are here for you should you have any questions. Just contact us at 1-877-530-5560 or visit