What to Expect at Resorts in Mexico and the Caribbean: Updated Safety and Hygiene Protocols

As resort in Mexico and the Caribbean have begun to slowly reopen, they are doing so with new safety changes in place in light of the pandemic. What will your stay be like the next time you choose to travel? Here are a few changes you can expect at many resorts. As policies changes are occurring rapidly and daily, this is not an all-inclusive list. If you are considering a trip to a resort, we recommend contacting us for the latest information.

Changes at resort restaurants and room service. You can expect to see that buffets will be removed but you will have other dining options still available. Floor markers will be put in place to enforce social distancing. You may still see physical menus but they will be disinfected after each use and some resorts, such as Palace Resorts, have digital menus to view through the resort app. You will see that capacity has been limited and adjustments have been made to spacing as needed to ensure patrons are at least six feet apart. You may also find that your resort will offer contactless room service.

Adjustments to public areas like lobbies and lounges. You’ll see that public areas will be sanitized daily especially any high touch surfaces. Different resorts have different standards but in general, you should see them sanitizing approximately every hour with industry-grade cleaners. Some resorts may also use an electrostatic mist system. At Karisma Resorts, they now also use ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications.

Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements. Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance.

At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity. Nightclubs, bars, and other public facilities, will have a maximum guest capacity.

The number of people in elevators will be limited as they are at both Palace Resorts and Beaches Resorts, and antibacterial gel dispensers will be placed at each elevator door. Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs. We have also gotten word that swim-up pool bars will be closed at resorts.

Adjusted check-in process. You’ll need to do temperature checks when you arrive and resorts are encouraging guests to check in online when possible. Your bellman or other check in staff will more than likely offer you hand sanitizer as well.

You’ll see acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team members. ⁠ Floor markers have been installed to respect social distancing guidelines.⁠ Pre-pandemic, many resorts offered welcome drinks and hand towels to refresh you. You’ll find that resorts will now be offering antibacterial towels. You may see that your resort will elect to disinfect your luggage upon arrival.

Guest room cleaning. Housekeeping at resorts will use gloves, face shields, and facemasks while cleaning and disinfecting guestrooms. You can expect that mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria. Upon guest departure, each room will undergo a complete disinfection process which may include an electrostatic nebulizer system.

Some resorts, such as Palace Resorts, have sanitation tablets they have installed in their air conditioning units to eliminate potential viruses and bacteria. Resorts now will have tags or seals on doors when you first enter that certify that the room has been deeply sanitized and cleaned before you arrive. Beaches Resorts, like other resorts in the area, will ensure that all linens will be cleaned every day, and all mattresses and pillows will have protectors that will be disinfected daily.

You’ll now find that resorts will include personal hygiene items in your room, which will include antibacterial gel, facemasks and disinfecting wipes.

Resorts now have adjusted their procedures to provide an even deeper cleaning of each room. For instance, Beaches Resorts now have 11 suite cleaning touch points, 9 bathroom cleaning touch points, and an overall 18 touch point cleaning that encompasses the entire resort for areas such as HVAC, pools, all public areas and more⁠.

These are just some of the changes you can expect at resorts and more protocols may be added in the future. These additional layers of protection for guests help make your resort stay safer.

Have a question about a particular resort or would like to know the current best deals for future travel? Contact us at 1-877-530-5560 or complete our Contact Form and we’ll put together the perfect travel arrangements and itinerary for you!


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